General cancellation policy
cancelling a paid event or booking done with local expats bali
1. Booking Confirmation:
- All bookings are considered confirmed once full payment or a deposit is received.
2. Cancellation by Participants:
- 2.1. If a participant wishes to cancel a booking, they must notify Local Expats Bali in writing via email or through our booking platform.
- 2.2. Cancellations received 7 days or more prior to the scheduled activity will be eligible for a full refund.
- 2.3. Cancellations received within 4 days of the scheduled activity may result in a partial refund or no refund, depending on the activity and its associated costs (e.g., guide fees, equipment rentals).
- 2.4. 'No-shows' (participants who do not show up for the activity without prior notice) will not be eligible for any refund.
3. Cancellation by Local Expats Bali:
- 3.1. Local Expats Bali reserves the right to cancel or reschedule an activity due to unforeseen circumstances such as adverse weather conditions, safety concerns, or insufficient bookings.
- 3.2. In the event of cancellation by Local Expats Bali , participants will be offered a rescheduled date or a full refund, as per their preference.
4. Refund Processing:
- 4.1. Refunds will be processed using the same payment method used for the original booking.
- 4.2. Refunds may take 10-14 business days to process, depending on the payment provider.
5. Changes to Bookings:
- 5.1. Participants may request changes to their bookings (e.g., date, time, number of participants) based on availability and the policies of Local Expats Bali .
6. Contact Information:
- For all cancellations, inquiries, or changes to bookings, please contact our customer support at weare@localexpatsbali.com.
7. Review and Updates:
- Local Expats Bali reserves the right to review and update this cancellation policy periodically. Any changes will be communicated to participants via our website or email.
By booking with Local Expats Bali , participants acknowledge that they have read, understood, and agreed to abide by this cancellation policy.